Terms of Service

Effective Date: 8/11/2025

These Terms of Service (“Terms”) govern your use of the website and services provided by Macklin Automotive & Performance (“we,” “our,” or “us”). By using our website, booking an appointment, or purchasing services, you agree to these Terms.

1. Services Provided

We provide automotive maintenance, repair, lift kit installations, performance upgrades, and related services. Details of specific work, pricing, and timelines will be provided in your estimate or invoice.

2. Payment Terms

• We accept payments via Klarna Pay Over Time, Stripe, Chase, cash, and major credit/debit cards.
• Payment is due in full upon completion of services unless otherwise agreed in writing.
• Deposits may be required for certain custom work, diagnostic services, or special-order parts, and the amount will vary at the discretion of Macklin Automotive.
• Deposits are generally nonrefundable, but may be partially refundable at our discretion depending on:
  • Time and labor already invested,
  • Diagnostic services performed,
  • Restocking fees for special-order or unused parts, and
  • Supplies or administrative costs incurred.
• Cancelled jobs or special-order parts are subject to a 20% restocking/cancellation fee, in addition to any supplier refund policies or restrictions.
• Klarna transactions are also subject to these same terms, and any financing arrangements with Klarna are between the customer and Klarna directly.
  

3. Storage Fees

• Vehicles must be picked up within 24 hours of notification of completion, unless other arrangements are made and agreed upon by Macklin Automotive.
• After this grace period, storage charges of $35 per day will apply.
• Storage charges are subject to Indiana’s statutory maximum lien amount (currently $1,500).
• Notice of storage charges will be provided to the customer and lienholder as required by Indiana law.
  
  

4. Interest on Unpaid Balances

• All balances are due at the time services are completed, unless otherwise agreed in writing.
• Any balance not paid when due will immediately begin accruing interest at 8% per annum (simple interest), or the maximum rate permitted by law.
• Interest accrues until the balance is paid in full.
  
  

5. Legal & Collection Costs

• Customers are responsible for all reasonable costs of collection, including but not limited to attorney’s fees, court costs, lien filing fees, and certified mailing costs.
• These costs may be added to the outstanding balance if enforcement is necessary.
  
  

6. Warranties & Disclaimers

• We provide warranty coverage on qualifying repairs and parts as outlined in our warranty policy.
• Warranty does not cover normal wear and tear, damage due to misuse, neglect, or modifications not performed by us.
• We are not responsible for failure of customer-supplied parts, used, or aftermarket components not purchased through Macklin Automotive & Performance.
  
  

7. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim related to services provided is limited to the amount paid for those services. We are not liable for indirect, incidental, or consequential damages.

8. Customer Responsibilities

• Provide accurate and complete information regarding your vehicle and contact details.
• Approve all work before it begins; changes to approved work may result in additional charges.
• Comply with pickup requirements outlined in Section 3 regarding completed vehicles and storage fees.
  

9. Appointment & Cancellation Policy

• Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
• Missed appointments without notice may result in a cancellation fee.
• Refunds or cancellations involving deposits will be handled according to our Payment Terms (Section 2).
  
  

10. Discounts & Promotions

• All discounts, coupons, promotions, or special offers are subject to final approval by the owners of Macklin Automotive & Performance.
• Discounts cannot be combined unless explicitly stated in writing.
• We reserve the right to modify or revoke any discount or promotion at our discretion.
  
  

11. Mechanic’s Lien Rights

• We retain a mechanic’s lien on any vehicle left for repair or service until all charges (repairs, storage, interest, and enforceable costs) are paid in full.
• We reserve the right to enforce this lien under Indiana Code 32-33-10, including sale of the vehicle at public auction if payment is not received.
• We reserve the right to contact lienholders of record for collection purposes if balances remain unpaid.
• We may, at our discretion, have a vehicle towed or relocated at the customer’s expense if it is abandoned or not picked up after reasonable notice.
  
  

12. Intellectual Property

All content on our website, including logos, images, and text, is the property of Macklin Automotive & Performance and may not be used without our written consent.

13. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.

14. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a new effective date. Your continued use of our website or services constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, contact us at:

Macklin Automotive & Performance
259 S Carroll Rd
Indianapolis, IN 46229
Email: info@macklinautos.com